HR professionals have seen it all when managing the monthly premium billing administration of a group’s employee benefits: the incorrect rates, the swapped plans, the missing dependents, etc. So many pieces of information need to synchronize to deliver a positive benefits experience to employees. When the plan year runs smoothly, groups are more likely to renew, so now is the time to encourage them to verify their enrollment data. If eligibility and enrollment files are not validated, the new plan year begins with compounded mistakes, premium leakage, and crisis management.