While operational cost scrutiny is accelerating vendor switching, according to new WTW market data, AdminaHealth receives high marks from employers for stability, measurable ROI, and data security leadership.
GREENWICH, CONNECTICUT — October 2025 — AdminaHealth®, the leading provider of automated premium billing solutions for the healthcare, insurance, and voluntary benefits marketplace, announced today that it achieved a 99 percent client retention rate for the last calendar year and a +70 Net Promoter Score (NPS). These outcomes underscore AdminaHealth’s leadership in stability, reliability, and measurable client value during a period of widespread vendor churn and cost sensitivity.
As validated by the 2025 WTW U.S. Employer Benefits Strategy Survey, one of the most widely cited analyses in the benefits industry, 73 percent of U.S. employers plan to either enhance or replace one or more benefits administration vendors in the next two years due to cost escalation, inefficiencies, and reconciliation errors.
Against this trend, AdminaHealth has maintained nearly perfect retention across its broker, carrier, and employer client base. “In a market where vendor replacement has become the norm, retention is the ultimate proof of value,” said Robert A. Bull, CEO and Founding Member of AdminaHealth. “Employers are demanding automation, transparency, and measurable ROI. Those who cannot deliver it will lose clients. Our success reflects that we meet these expectations consistently.”
A Market Redefined by Billing Complexity
The WTW survey highlights how cost discipline and operational simplification are now top employer priorities. Billing and reconciliation inefficiencies are cited as chief causes of vendor dissatisfaction. AdminaHealth eliminates these frustrations through its AdminaHealth Billing Suite®, which automates premium billing, reconciliation, consolidation, and payment distribution across multiple carriers and benefits programs.
Built for scalability and accuracy, the Billing Suite is a pure SaaS platform that integrates with enrollment and payroll systems, HRIS platforms, and carrier data feeds. It is one of a few billing technologies certified under both HITRUST (for HIPAA-regulated healthcare data) and NIST (for financial and banking data), giving clients dual assurance of data protection and audit compliance.
Delivering ROI Through Automation
In AdminaHealth’s 2025 satisfaction survey, AdminaHealth clients report quantifiable value:
- 95 percent said the platform meets or exceeds their operational needs
- 75 percent cited extreme satisfaction with reliability
- Average savings of two to three full employee days per month on billing operations, more for larger clients
- As much as six or even seven-figure annual savings through the elimination of premium leakage and manual error
“Technology must prove its worth,” Bull said. “Retention and ROI are not just promotional assertions; they are the measurable outcomes of reliability and precision.”
Three Strategic Pillars
AdminaHealth’s exceptional performance, including the 99 percent retention rate and +70 NPS, rests upon three founding pillars: Process, Technology, and People.
The Process pillar is foundational, encompassing disciplined operational governance and predictable, stable client onboarding, a critical defense against vendor churn. The proprietary Technology, the AdminaHealth Billing Suite, features a purpose-built, rules-based architecture that guarantees extreme accuracy and scalability. As confirmed by clients, measurable ROI is created through the elimination of premium leakage and manual errors. Finally, the People factor is emphasized through a Customer Success model that functions as strategic advisory, rather than just reactive support.
This three-pronged approach resonated strongly in the 2025 satisfaction survey, where 100 percent of respondents rated Customer Success as helpful; 90 percent gave a rating of extremely helpful, consistently citing responsiveness and deep operational knowledge as key differentiators.
Measured innovation: stability and progress
AdminaHealth practices “measured innovation,” releasing incremental updates every two weeks that enhance capability without disrupting client billing cycles. While instability was highlighted as a major source of vendor churn by WTW, AdminaHealth’s controlled release cadence provides continuous improvement without introducing instability.
Security and trust as market differentiators
Trust is a decisive factor in vendor selection. “Any platform can claim security. Very few can prove it,” Bull said. “HITRUST and NIST certification are not marketing tools. They are the disciplines that protect our clients every day.”
Scaling without compromise
As AdminaHealth continues to scale across the US, expanding partnerships with brokers, TPAs, and carriers, it abides by its core principle: never sacrifice accuracy or client confidence for speed. Investments in AI-driven reconciliation, infrastructure, and customer success operations ensure the company continues to provide rock-solid stability and leadership as market consolidation accelerates.
“Growth will not change who we are,” Bull said. “It will amplify our standards.”
About AdminaHealth
AdminaHealth is the leading provider of patented billing and payment solutions for the insurance industry. The company’s innovative platform integrates with all leading benefits administration and payroll platforms, simplifying premium administration and streamlining payment processes for brokers, carriers, employers, and third-party administrators.
Media Contact
Jennifer Collinson
203-973-7521
###