AdminaHealth Relieves Benefits Billing Complexity for Mozarc Medical

Mozarc Medical, a global medical device company, has built a reputation for harnessing leading technologies for patient kidney care, and yet it relied on manual, time-consuming processes for its employees benefits billing and reconciliation. The company struggled with significant inefficiencies, a mass of errors, and a lack of audit capabilities. By implementing AdminaHealth’s Billing Suite^® and its automated workflows, Mozarc Medical’s benefits administration has been transformed, resulting in remarkable time savings, superior accuracy, and clear visibility into benefit costs.

Challenges

Costly time and errors put stress and risk on HR

Mozarc Medical’s manual employee benefits administration was consuming hours of HR time, introducing errors, and making it almost impossible to gain needed insight into spending. Every day, staff spent time processing invoices, while every month they spent an additional 5-to-6 hours on their self-billing procedure and 8-to-10 hours constantly checking vendor websites. The hours were rapidly adding up, leaving little time for strategic work.

Even more, the lack of audit capabilities exposed the company to inaccuracies in invoices and employee enrollment, with errors such as incorrect rate entries going undetected. Already strained capacity was exacerbated when a key contractor left the company. The HR team was drowning under the stress, lacking proper invoice validation and corresponding financial corrections. Inconsistencies in carrier billing procedures further compounded administration inefficiency.

Solution

AdminaHealth Billing Suite centralizes data, automates workflows

AdminaHealth provided a centralized system for all billing and data management. The AdminaHealth Billing Suite automates invoice processing, streamlines collection, and enables comprehensive reconciliation against Dayforce enrollment data. The purpose-built platform also facilitates detailed auditing of employee eligibility and rates. A dedicated AdminaHealth relationship manager and support team is readily available with detailed knowledge to answer any questions about system navigation and issue resolution.

Results

Drastic time reduction, greater accuracy, and valuable peace of mind

AdminaHealth has drastically reduced the time Mozarc Medical’s HR team spends on benefits administration. Invoice processing is done just once a month rather than daily; monthly benefits administration is accomplished in just a few hours rather than 8-10 and requires only one brief reconciliation meeting. The platform’s enhanced auditing capabilities identify rate errors, ensuring accurate billing and corresponding financial corrections.

With a more organized and predictable monthly workflow, overall efficiency has skyrocketed, and communication with vendors has greatly improved. The team has peace of mind that their benefits administration is accurate and reliable, and they have much-needed visibility into billing and credits. Vendors are also benefiting from the platform: they finally have a consistent payment schedule, which has made for a much more positive relationship.

The AdminaHealth Billing Suite totally transformed Mozarc Medical’s benefits administration. With the robust and comprehensive solution, Mozarc Medical enjoys significant time savings and improved accuracy, and finally has trust in its billing and reconciliation procedures. The dedicated AdminaHealth support team provides an added layer of confidence and support. The AdminaHealth solution has been a game changer for this young company and its HR team, who can now spend their energies supporting better health around the globe.