AdminaHealth Simplifies Multi-Location Benefits Billing for AMSI

Reducing manual work, improving accuracy, and streamlining billing across 150 locations

Automotive Management Services, Inc. (AMSI) manages a complex benefits program for over 11,000 employees across 150 locations, spanning 45 plans and 7 insurance carriers. With a predominantly self-billed structure and location-level reporting requirements, AMSI needed a scalable way to manage billing accuracy and distribution. By implementing the AdminaHealth Billing Suite^®, AMSI streamlined reconciliation, simplified access for each location, and reduced the administrative burden on a single billing specialist responsible for the entire process.

Challenges

Before AdminaHealth, AMSI relied on manual processes built in Excel to manage billing across multiple carriers and locations. Each month required pulling enrollment data, building invoices using pivot tables and macros, reconciling data across plans, and distributing invoices individually via secure email. Sending billing to 150 locations alone took approximately two full days each month, creating a significant administrative burden. The process also introduced inefficiencies in both reconciliation and distribution. Manual workflows increased the risk of missed adjustments, particularly when tracking changes like terminations and coverage updates across multiple plans.

Solution

AdminaHealth replaced AMSI’s manual workflows with a centralized platform that automates reconciliation and simplifies billing distribution. The system consolidates data across all carriers and plans, supports both self-bill and list-bill processes, and enables secure, role-based access for each of AMSI’s 150 locations. Instead of sending 150 individual emails, AMSI now sends a single notification, allowing each location to log in and view its data. The platform also provides a consistent monthly workflow and ongoing support from a dedicated relationship manager.

Results

With AdminaHealth, AMSI now saves approximately one week each month on its benefits billing process while significantly improving operational efficiency. The team eliminated the need to manually distribute invoices across 150 locations, replacing two full days of secure email work with a single notification and login-based access. Reconciliation is now more accurate and consistent across all plans, and the streamlined process enables one person to manage billing for a highly complex organization with confidence. AMSI now operates with a repeatable, scalable workflow and improved visibility across all locations and carriers.

Conclusion

By replacing manual, time-intensive processes with automation and centralized access, AMSI transformed how it manages benefits billing at scale. What once required weeks of effort and hundreds of individual touchpoints is now a streamlined, repeatable process. With improved accuracy, reduced administrative burden, and strong ongoing support, AdminaHealth enables AMSI to manage a highly complex billing environment with confidence and efficiency.