At AdminaHealth, we are the cutting-edge billing technology. 

As benefits continue to grow and diversify, automation of premium billing provides competitive differentiation for healthcare, insurance, and voluntary benefits.

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Automation

In advance of our March live demo on 3/23, we thought it would be insightful to ask Chat GPT about insurance and benefits billing. 

Here is what we learned with our AdminaHealth (AH) responses in red.

CHAT GPT’s Response:

Automated invoice reconciliation can provide several benefits for companies. Here are the top three benefits of automated invoice reconciliation:

  1. Improved Accuracy: Automated invoice reconciliation reduces the risk of human error, as the process is automated and does not require manual data entry. This results in more accurate billing and reduces the likelihood of billing disputes or errors. AH: Absolutely! AdminaHealth also provides Payroll Comparison Reporting in addition to invoice-to-census reconciliation so companies can make sure the correct deductions are being taken from employee paychecks while driving down risk and liability for improper or missing deductions.

     

  2. Increased Efficiency: Automating the invoice reconciliation process can save time and improve efficiency, as it eliminates the need for manual data entry and the need to manually match and reconcile invoices. This can free up valuable time for employees to focus on other tasks, such as customer service or business development. AH: Exactly! Our customers, on average, are seeing 85-90% increased efficiency (and some even higher!).

     

  3. Cost Savings: Automating the invoice reconciliation process can also lead to cost savings for companies, as it can reduce the need for manual labor and the associated expenditures. This can result in lower overhead and increased profitability for the company. AH: We have clients that have a positive ROI sometimes even before their first month’s bill is even generated by the AdminaHealth Onboarding Team, finding significant issues in the existing data and processes.

By automating the invoice reconciliation process, AdminaHealth’s Billing Suite can help its customers improve their billing accuracy, increase efficiency, and save costs. The suite can help reduce the time and effort required to reconcile invoices, allowing customers to focus on growing their business and providing a better customer experience.

Consolidation Background info:

The AdminaHealth Billing Suite allows brokers to consolidate employee benefit premium bills from all insurance carriers onto one invoice for each employee group. The bill can be broken down by sub-groups such as by department, location, or franchise. It integrates with our payment function, allowing automation of sub-level chargebacks. It also provides access control: top-level access can view and consolidate all sub-level bills; sub-level administrators can only view and act on their specific bills. The bills produced can be exported in sharable formats.

CHAT GPT’s Response:

Automated consolidation of employee benefit premium bills can provide several benefits for brokers and their clients. Here are the top three benefits of offering this automated consolidation:

  1. Simplified Billing Process: Consolidating employee benefit premium bills from multiple carriers into one bill for each employee group simplifies the billing process for brokers and their clients. It eliminates the need for separate bills from multiple carriers, which can be confusing and time-consuming to manage. This can save time and reduce the risk of errors and missed payments. AH: Absolutely!

  2. Increased Efficiency: By automating the consolidation process, brokers can save time and improve efficiency. The process of consolidating bills can be time-consuming, especially when it needs to be done manually. By automating this process, brokers can save time and effort and focus on other important tasks, such as business development and client relations. AH: Agreed!

  3. Improved Visibility and Control: With access controls and the ability to break down bills by sub-groups, the AdminaHealth Billing Suite provides improved visibility and control over premium payments. This can help organizations track and manage expenses more effectively, ensuring that all bills are paid on time and accurately. AH: Our sub-consolidated billing saves countless hours for our clients while ensuring accurate chargebacks.

  4. Improved Client Satisfaction: Offering automated consolidation can improve client satisfaction by providing a simplified and streamlined billing process. By consolidating all employee benefit premium bills into one easy-to-read statement, clients can better understand their benefits and make more informed decisions. This can lead to increased trust and loyalty from clients and help brokers differentiate themselves in a crowded market. AH: Using AdminaHealth for accurate and simplified billing helps ensure satisfied clients who renew year after year!

  5. Cost-Saving: Managing multiple bills from different carriers and sub-groups can also be costly, as it requires more resources and time. Consolidating bills into a single bill can help reduce administrative costs and streamline the payment process, allowing organizations to save money. AH: This process saves clients many hours each month that they are able to reallocate to growing their business. If fact, many of our customers have a positive ROI within the first two months!

By offering automated consolidation of employee benefit premium bills, AdminaHealth’s Billing Suite can help brokers improve their billing process, increase efficiency, and improve client satisfaction. The suite can help simplify and streamline the billing process, allowing brokers to focus on growing their business and providing a better customer experience.

Payments Background info:

AdminaHealth simplifies the benefit payment process allowing clients to use their current bank accounts while we digitize the execution of their payments. We provide an online portal where clients can receive invoices and approve payments to be drawn from their accounts. They can pay all vendor premiums in one lump sum and then divide the correct amounts to be paid to each vendor.

CHAT GPT’s Response:

Offering digital payments can provide several benefits for clients. Here are the top three benefits of offering digital payments:

  1. Convenience: Digital payments provide clients with a convenient way to pay their bills. With digital payments, clients can make payments from anywhere, at any time. This eliminates the need to mail checks, saving time and effort. AH: Our clients’ carriers especially appreciate receiving digital payments vs. checks.

  2. Improved Security: Digital payments offer increased security compared to traditional payment methods. With digital payments, clients can protect their financial information and reduce the risk of fraud or identity theft. Encryption, tokenization, and other security measures can be used to protect sensitive information and ensure that payments are processed securely. AH: Agreed. Digital payments are much more secure than sending paper checks. AdminaHealth processes all payments through a PCI Level 1 processor.

  3. Increased Efficiency: Offering digital payments can help increase efficiency by automating the payment process. With digital payments, clients can receive invoices and approve payments online, reducing the need for manual data entry and paper-based processes. This can save time and reduce the risk of errors and delays. AH: AdminaHealth clients also enjoy making a single payment that is split and distributed to all vendors through the AdminaHealth platform.

By offering digital payments through its online portal, AdminaHealth’s Billing Suite can help clients improve their payment process, increase convenience, improve security, and increase efficiency. The suite can help streamline payment processing, reduce the time and effort required to pay bills and provide a better customer experience.

CHAT GPT’s Response:

The insurance industry is rapidly evolving, and technology is playing an increasingly important role in shaping the industry. Here are some of the top trends in the insurance industry around technology:

  1. Digital Transformation: The insurance industry is undergoing a digital transformation, with insurers adopting digital technologies to improve their operations, customer experience, and products. This includes the use of artificial intelligence (AI), machine learning, and blockchain. AH: Companies can now ditch the spreadsheets and simplify and automate by digitally transforming premium billing with the AdminaHealth Billing Suite.

  2. Personalization: Insurers are using data analytics and AI to better understand their customers and offer personalized products and services. This includes usage-based insurance, which offers personalized rates based on driving behavior or other data. AH: The AdminaHealth Billing Suite is customizable and flexible to accommodate any mix of health and voluntary coverages and plan size. In addition, the software is self-healing. Retroactive exceptions can be applied at any time once the AdminaHealth platform receives the supporting data.

  3. Customer Engagement: Insurers are increasingly focusing on customer engagement, using technology to create more personalized and convenient experiences. This includes the use of chatbots, mobile apps, and online portals to provide customers with access to their policies and other information. AH: All groups using the AdminaHealth Billing Suite have an online portal to receive bills and authorize payments.

  4. Cybersecurity: With the rise of digital technologies, cybersecurity is becoming a critical concern for insurers. Insurers are investing in cybersecurity technologies to protect their systems and data from cyber threats. AH: AdminaHealth decided at the beginning to adopt the NIST Cybersecurity Framework and the HITRUST Common Security Framework, which is based on ISO 27001 and HIPAA. The AdminaHealth Billing Suite is HITRUST r2 certified, a globally recognized validation that arguably provides the highest assurance that we comply with industry security standards.

  5. Insurtech: Insurtech startups are disrupting the insurance industry with new technologies and business models. Insurers are partnering with insurtech companies to innovate and offer new products and services. AH: Yes, we are! AdminaHealth is an industry-leading premium billing insurtech.

By staying up-to-date with these trends, AdminaHealth can continue to innovate and provide its customers with the latest technologies to streamline their operations and improve their customer experience.

Join us at the live demo on Thursday, March 23, to get YOUR questions answered
about automating bill consolidation, reconciliation, and streamlining payment management with digital payments!

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