Reconciliation and Transformation: Center Phase Energy Powers Up Benefits Billing with AdminaHealth

Saving Time & Money, Enhancing Accuracy, and Gaining Peace of Mind

Across the US, utility companies depend on Center Phase Energy for emergency power restoration, project management, and construction coordination. And while the company has a sterling reputation for service and expertise, its monthly employee benefits administration process was inefficient and leaking money. Manual processes resulted in inaccurate reconciliation and costly overpayments. By implementing the AdminaHealth Billing Suite^®, Center Phase Energy streamlined its billing workflows and transformed its benefits administration, leading to significant time & money savings, improved accuracy, and enhanced peace of mind.

Challenge

Manual processes consume time and money

Center Phase Energy’s HR team struggled with persistent and costly discrepancies between the premiums they deduct from employee paychecks and the amounts they pay to carriers. The team noticed they consistently paid significantly more on invoices than they were collecting. The situation led to budget overruns and a lack of trust in their internal data, which was manually input and maintained in Excel spreadsheets. Not only was their process a serious drain on the company’s financial and administrative resources, but it also prevented the company from being able to do comprehensive audits.

Solution

Automation, centralization, and personalization

Faced with an unsustainable process, Center Phase Energy’s benefits broker, HUB International, recommended AdminaHealth. The AdminaHealth Billing Suite provided their HR team with a centralized system for all billing and data management and an automated monthly reconciliation process that compares carrier invoices against the company’s internal enrollment data and payroll deductions. Along with getting a modern SaaS technology solution, Center Phase Energy also got AdminaHealth’s pros, including a dedicated relationship manager and a support team for system navigation and general support.

Results

AdminaHealth saves time & money and increases accuracy

AdminaHealth’s advanced auditing capabilities improved Center Phase Energy’s premium billing accuracy and untangled the billing chaos causing overpayments. With the Billing Suite’s digitized and automated workflows, the company’s monthly benefits administration is less complex and takes a fraction of the time. Instead of days, the HR team spends less than four hours a month from end to end, trending even shorter as the system becomes more ingrained.

The more organized and predictable monthly workflow also enables better communication with vendors and a more consistent carrier payment schedule, which has strengthened vendor relationships. What’s more, with AdminaHealth in place, the HR team could go back months and identify the discrepancies that were causing overpayments, communicate them to the carriers, and get financial restoration.

The change in the HR team is notable. With accurate and reliable benefits administration and greater visibility into billing and credits, they now have a smooth and stress-free monthly rhythm and greater peace of mind.

Conclusion

AdminaHealth provided Center Phase Energy with a robust billing solution so that the company spends less time & money, enjoys greater accuracy, and possesses more confidence in its premium billing and reconciliation. Dedicated support from AdminaHealth eased implementation and is always available should any queries arise. The company’s HR team is delighted with how streamlined benefits administration has transformed its processes, enhanced the company’s bottom line, and boosted relationships internally and with vendors.