AdminaHealth: Group Employee Benefits Billing Reimagined
Benefits Billing Reimagined - Streamline and Automate Bill Consolidation, Reconciliation, and Payment Management
FAQs
General
Can AdminaHealth be used for all benefits?
Yes. The AdminaHealth Billing Suite® can be used for all core and voluntary/worksite benefits and any other benefit that includes monthly fees.
Is there a minimum group size?
No. AdminaHealth works with all sizes of employers. However, in certain instances a monthly minimum fee may apply.
Does AdminaHealth work with all enrollment and payroll platforms?
Yes, as an API-first provider, AdminaHealth works with all benefits administration/enrollment and payroll platforms. We can also accept flat files for enrollment.
What is the cost of the AdminaHealth Billing Suite?
AdminaHealth has various service tiers. The cost depends on the modules or services needed and is generally calculated using a PEPM.
How is my data secured?
At AdminaHealth, we take compliance and security extremely seriously. We have literally built our SaaS solution from the ground up with compliance and security as a top priority, as we have a duty to protect our customers’ and partners’ sensitive data.
As such, the AdminaHealth Billing Suite currently meets some of the most stringent compliance frameworks in the industry; the platform undergoes regular testing and updates to safeguard your data. It has received both the prestigious HITRUST CSF Certification® and HITRUST’s certification of the NIST Cybersecurity Framework, well beyond SOC type 2 certification.
Onboarding
When is the best time to onboard?
You can onboard at any time throughout the year, depending on what works best for you. Most groups onboard midyear.
What is the AdminaHealth onboarding process?
We will pair you with one of our Relationship Managers, who will serve as your primary day-to-day contact. Your Relationship Manager will provide you, your team, and clients with all necessary documentation (User Guide, Onboarding Guide, etc.), conduct training if needed, and ensure that you are onboarded quickly and easily. The same Relationship Manager who does your onboarding will continue to be your primary contact for all support throughout our relationship.
How is the data populated in the system?
AdminaHealth has existing integrations with most enrollment and payroll systems. Adding new enrollment and payroll systems through API integrations or flat file data exchanges are generally quick and easy. AdminaHealth supports a variety of ways to receive carrier invoices through direct integrations with the carriers, flat file uploads, and, depending upon the level of service purchased, AdminaHealth can collect digital invoices from carriers on your behalf. See our Signature Services page for more information.
How soon can my clients be up and running on the AdminaHealth Billing Suite?
In as little as 1 to 3 weeks after following the signature of our commercial agreements, assuming AdminaHealth has received all enrollment and invoice data.
What is expected of clients every month?
When using AdminaHealth’s Signature Services, you will simply receive access to the finalized reports.
Otherwise, simply 1) upload carrier/vendor invoice files to the sFTP site if needed, 2) check for exceptions and finalize the bills, and 3) export the consolidated bill.
Do you provide system training?
Yes! Users will have a dedicated Relationship Manager to help them learn how to use the software. All AdminaHealth employees are located in the U.S. and are available during business hours from 8:00 AM to 5:00 PM EST.
What are AdminaHealth's integration charges?
Generally, integration costs are included in the PEPM and onboarding fees, meaning there is no separate cost for additional integrations.
Troubleshooting
What should I do if I get locked out or forget my credentials?
Follow the process in the software, contact your Relationship Manager, or email [email protected] for assistance.
Billing & Reconciliation
What types of bills does the AdminaHealth Billing Suite support?
The AdminaHealth Billing Suite supports all bill types in any combination, with the most common being self-bills and list-bills.
Is it possible to separate locations or divisions in the Billing Suite?
Yes. The Billing Suite can accommodate an unlimited number of divisions, including locations, departments, EINs, and more, for all multi-entity billing needs. We can also support the apportionment of one employee across multiple divisions.
Can the AdminaHealth Billing Suite handle my Association and/or Captive billing, creating a subconsolidated invoice for each member?
Yes! The AdminaHealth Billing Suite is the ideal solution for Associations and multi-location organizations. It can create a master consolidated invoice, as well as subconsolidated individual bills for each location/division.
How are corrections communicated to the carrier when mismatches are found?
The AdminaHealth Billing Suite will show expected adjustments and keep tracking discrepancies until they are resolved. The AdminaHealth Billing Suite will produce the report that the employer or broker of record can use to communicate to the carriers and other vendors.
Who has access to the Billing Suite portal?
Access to any group in the platform can be controlled by the robust permissioning capabilities. Generally, the group has access to their data, and their broker will have access to monitor and assist their clients.
Company
How long has AdminaHealth been operating?
Since 2014.
Where is AdminaHealth headquartered?
AdminaHealth is headquartered in Greenwich, CT.
Where does AdminaHealth conduct its development work?
AdminaHealth has a fundamental commitment to ensuring that we uphold the highest compliance and security standards, keeping 100% of our team right here in the United States.
What are AdminaHealth’s distribution channels?
AdminaHealth sells through various channel partners. In addition to benefits brokers, we also sell through carriers, associations, captives, TPAs, HROs, PEOs, consultants, employers, technical partners, and others.
Where does your data reside?
All data resides in the United States.